Shipping and Returns Policy

Order Processing We prepare your gourmet selection with the utmost care. Please allow 1 to 2 business days for your order to be processed and packaged before leaving our Florida facility. This timeframe may be longer during peak seasons. We prefer physical addresses for shipping. If you provide a P.O. box, we may call you to obtain a physical address.

Importance of Verifying Your Delivery Address To avoid problems with your order, please ensure your shipping address is correct. If the information is incorrect, the shipping company will charge additional fees for changes or returns; these costs will be the customer’s responsibility. We will not be able to reship your package or process new orders until these fees are paid.

Shipping Times Once your order is on its way, the estimated delivery times are:

• Nearby states: 1-2 business days.

• Long-distance states: 3-6 business days.

• We deliver to all 50 states.

Shipping Costs Orders from $0.00 to $98.99: Flat shipping rate of $10. Orders of $99.00 or more: Free shipping. Shipping costs are calculated automatically in the shopping cart before checkout. We reserve the right to modify these rates or offer special promotions at any time.

Returns and Quality Guarantee Your satisfaction is our priority.

1. Returns Policy Due to the perishable and artisanal nature of our gourmet products, we cannot accept returns of items that have been opened or whose seal is broken. For unopened items, you may request a return within 14 days of the delivery date.

2. Return Shipping Costs For all returns, the customer is responsible for all return shipping costs, unless the item arrived damaged or the incorrect product was sent. We do not charge any restocking fees for returns.

3. Damaged or Incorrect Items If your order arrives damaged or you received the wrong item, please contact us at info@thespanishfoodstore.com within 48 hours of delivery. Please include your order number and photos of both the damaged product and the shipping box so we can resolve the issue immediately.

4. Refunds Once we receive your returned item or verify the damage, we will process your refund. The refund will be issued to your original payment method within 5 business days.